Some ITIL projects are misbegotten: they should never have been approved.

Rob England provides some practical guidelines to help decide whether a project should go ahead at all, and if they do then how to keep them on track. Instead of 3 out of 10 projects being successful, Rob believes the a ratio of 5 out of 7 is achievable.

Rob is a “portfolio entrepreneur”, working on multiple activities via his company, Two Hills. These include IT commentator, speaker and consultant (ITSM, culture change…), blogger, speaking coach, sales coach, trainer, published author, small business researcher, and nascent internet businessman.

Rob outlines an approach to approving, governing and administering ITIL projects to ensure maximum value on investment.