Eligibility of Mentors and Mentees

Mentors

Mentors will be experienced and respected IT professionals who are prepared to "give something back" in respect of assisting others to achieve goals.

To be eligible to take part in the programme, Mentors will:

• Be Full Members of NZCS (MNZCS or above)
• Have completed the NZCS mentoring training course
• Be either an interim or "NZCS Certified Mentor" (achieved after 6 months of NZCS Mentoring experience and positive feedback from Mentee(s))
• Attend periodic refresher sessions (this will include Mentors getting together and talking about lessons learnt and attending events about mentoring with guest speakers etc).

Mentees

Mentees registering for the programme will:

• Be Associate Members of NZCS (AMZNCS or above). NZCS may make exceptions to this in some cases.
• Require mentoring to reach specific goals aligned to the ICT profession
• Pay an annual registration fee of $250 incl GST. This cost covers the administration and management of the programme.

Programme Process

Mentor/Mentee Matching

The NZCS Mentoring team will match Mentees with Mentors based on the information provided on application forms.

The Mentoring team will endeavor to make sure:

• The Mentor and Mentee are located in the same city
• They work in the same area of IT, dependent on the Mentees mentoring goals and objectives
• They have a similar personality type
• If possible, all other preferences specified in the application been met

Complaints Policy

A complaint or expression of dissatisfaction about the Mentoring programme may be made by a Mentor, Mentee, or NZCS staff member.

An individual may have grounds for a complaint if they are unhappy about an issue related to the programme, for example:

• The overall management, or specific aspect of the mentoring programme
• Mentor/Mentee match
• A violation of professional ethics or boundaries under the NZCS Code of Professional Conduct

The NZCS Mentoring Team will be the first point of contact for informal or formal complaints. The NZCS CEO will be responsible for ensuring the complaints process is effective and timely and the quality and integrity of the programme is upheld.

Complaints Procedure

Informal Complaints

Most complaints can be resolved informally. If you feel you have grounds for a complaint, the NZCS Mentoring team should be notified.

The Mentoring team will respond to your complaint as soon as possible and will take responsibility for addressing the issue and finding a solution. Possible approaches could include:

• Facilitating discussions with each party involved
• Re-matching Mentors and Mentees

Formal Complaints

If you feel your complaint relates to behavior that seriously violates NZCS Code of Professional Conduct, you should notify the NZCS Mentoring team immediately and you’ll be advised to lodge a formal complaint.

Evaluation

NZCS will monitor the mentoring relationship at the start of the programme and will review the relationship progress after 6 months. An full evaluation will be completed at the end of programme